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Called Bellsouth approximately, 04/01/2007 to set up an order for DSL. I was assured that DSL was available at my home. Proceeded to wait. Waited and waited. Called. Modem arrives. More waiting, more calls. Yes, it's on the way. Finally, after about 2 weeks of annoying and browbeating various Bellsouth reps, and basically being lied to by each and every one, I finally get one honest person who now tells me NO PORT IS AVAILABLE and they don't know when it will be. I cancelled and acquired a different service.
Forward to 04/21/2008. Once again I call about (what is now the "new AT&T") DSL. I spoke with a list of people (I have learned to keep records of date/time/person spoken to)who promised me that it was "available" without question or reservations. I explain to each and every person I speak with the previously related experience. And I call 3 times to get different people as backup. I pass the credit requirements. Order is placed. Again, please remember, I WAS PROMISED REPEATEDLY that service was available.!!!! Oh yes sir, service will be activated
04/24/2008. Modem arrives. Guess what....04/24/2008, I get a call that due to technical situations, my DSL will not be activated. I will get a call from AT&T on 04/30/2008 to let me know whether it can be activated then or not.
And what you may ask is the technical difficulty? NO PORT IS AVAILABLE!!! When called, the folks at the originating order center used the feeble excuse that they are not made aware of the actual availability of a port.
They only have the info that the DSL is available. WHAT??!! HUH??!! This is OK up front until you consider the fact that they were made aware of the situation and I insisted that I did not want to go through the same again.
As it now stands, I am without an ISP and I cannot even get AT&T to commit to a date as to when I will.
If the problem lies in the fact that the order takers do not actually know the status of available ports, not just the DSL availability, the PORT access, then that is the problem that should be addressed.
I think it is more like a scam and I feel that I have been lied to. I feel that this a common corporate practice of duping the public and should be dealt with immediately. If this was the first time this had occurred, I would be more prone to be patient. BUt it is deja vu all over again. And I have been reminded by AT&T, the "new" AT&T, that my only option is to wait.
As far as resolution, I would like nothing less than to have my DSL activated immeditaely as promised. |
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