I went into HAIRSMITH of West Dundee, Illinois for a haircut and advertised on the door was "$14.99 Haircut."  The stylist did a VERY good job.  Near the end of the haircut, Jim Horn, the owner said that there was an $5 extra charge for very long hair.  I have shoulder length hair.  I paid the extra cheerfully, tipped the stylist generously and went on my way.

The third-again-as-much charge for medium length hair bothered me and I went in the next day to explain this to the owners.  I was not looking for a refund, but something more in the line of an "Oh, geez.  We should have stated that when you came in for the haircut.  Here's a coupon for $3 good on your next haircut, and just so you know - it is a $19.99 haircut.  Hope to see you soon!"

Not so much.  I went in and both owners were present.  They immediately went on the defensive as I explained what had made me uncomfortable - not the extra charge, but it not being stated up front.  They were very nasty, rude and almost accusing.  I told them that I didn't think that shoulder length hair was VERY LONG HAIR.  They said that it was and that the advertised price didn't apply to VERY long hair.  I said that maybe that should be on the price list, and they pointed to a line at the bottom of the price sheet about very long hair being at an extra charge.  Then they said that they didn't care I saw that or not.  I was appalled at their attitude.  I stated that I wouldn't be back even though the stylist had done a great job.  The owner, Jim Horn, said that he didn't care if I didn't come back.  I then stated that it was a shame because how I was being treated I couldn't, now, reccomend to others to patronize their business.  Again he told me in no uncertain terms that he couldn't care less about how I felt.  The other owner, Mac, said "Hit the door and we don't care if you come back or not."

Never have I been treated so badly, especially in a service oriented industry.  I work in customer service and therefore, I was careful not to be rude when I walked into the shop.  I was simply going to express my concern - not get a refund and certainly not to be berated and yelled at.