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I gave my college bound daughter a computer for college, a nice Gateway Tablet PC. Like most kids, she did something that ended up with the machine booting to the blue screen of death. I checked the machine by booting to a Distro and assuring all of the hardware was working correctly, it was. Due to my work schedule I didn't have the time to fix the problem (and she lost the restore disks, of course). Gateway said it would take three weeks to get a replacement CD, to long because she had to go back to college.
I sent her to Best Buy / Geek Squad and gave her specific instructions as to the problem and to make sure they felt comfortable fixing this issue. They assured her it would not be a problem and charged her up front ($70.00) A week later I called the store and they told me they were backed up and it would take longer. I used the opportunity to engage in some tech talk, explain what I thought the problem was and was reassured, no problem.
I called today and was told the com,puter is fine and it boots. They told me I'm still getting the blue screen of death but everything was fine. They describe boot as the power comming on. After being talked down to by a manager saying that only a "diagnostic" was ordered, I said the machine not booting to the OS is normal (a bit sarcastically)? So basically they did not do a thing except steal my daughters money. I personally have over two decades in the IT business and have built many systems.
What this company was basically trying to tell me was that I didn't bring the computer to them to have it fixed and they did what they were suppose to do. The computer still doesn't boot, but in Best Buys venacular, that's OK. I was wondering if your car turns over but the engine doesn't start, does that mean it's OK?
This is just another example of "to hell with the customer, we have their money and that makes us right". |
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