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Published : November 27, 2007 |
Author : alaskaboy
Category : Restaurants |
Business Name : Domino
Location : Brooklyn Park, MN
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: 102 | Unrated
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It's been a long time relationship but today me and Domino's are getting a divorce.
The Brooklyn Park, MN (West) location has lost my business. We've been ordering from them for something like 15 years but after the way their young manager treated us tonight we've said goodbye to them.
After seeing a commercial for "two mediums for $12.99" I called to confirm what I had seen in passing. I ordered two regular, medium pizzas, one sausage (light cheese, of course) and the other pepperoni. So far, so good.
What arrived were two disgusting looking "Crispy Melts". Yuk. I called them back and they promised to send two replacements.
Five minutes later their manager for the night decided that after 15 years of business with them they'd had enough of our money and that he'd rather we go elsewhere.
Why?
He called to tell me that I had indeed ordered "Crispy Melts" - words which would never come from my mouth even under the influence of morphine - and that he had no intention of replacing them without us paying.
I was shocked.
I said "check the records, look at what we've ordered every time for the last several years and you'll see that what I ordered tonight is exactly the same thing". He said, "I took your order and you ordered 'Crispy Melts'". No amount of arguing was going to change this guys mind even though the truth was that I didn't order those gross looking things.
He offered his GM's phone number, which I didn't want because I just could not believe they'd be so short-sighted and poor business people. If the GM wants to call and apologize and refund my money, I told this the baby manager that he was more than welcome to do so.
In the end, he didn't care what happened and dug his young heals in stating that there was no way they'd be replacing our pizzas.
And that is grounds for divorce, sadly.
It was a good relationship. We'd have the occasional Domino's and they'd make them exactly the way I liked them. But they've gotten cocky in their near-monopoly of the area. We have very few options here and Domino's is feeling pretty secure, feeling like they don't need me.
The truth is, we don't need them either. And after having this clown of a manager essentially called me a liar we sure can't see giving them one more of our pizza dollar.
So it's goodbye to the Domino's on Brooklyn Blvd, Brooklyn Park, MN. I suggest that if you must order from them you are very, very clear about your order. Make sure it's repeated - out loud - and that you record your conversation. Short of that this restaurant can deliver whatever they want to your table, make you pay for it and claim that's what you said you wanted. Imagine going to your local sit-down restaurant and being treated like that. You'd walk out.
I'm walking out on Domino's. Forever. |
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