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Published : April 01, 2008 |
Author : jonigirl275
Category : Auto Repair |
Business Name : APR Auto Care
Location : Colorado Springs, CO
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: 85 | Unrated
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I bought a remanufactured engine for my 1989 4 runner from APR Auto Care.. After contacting APR about a new engine and their Core deposit policy, they sent me instructions for returning my used engine, saying that I only had to drain it of all fluids, put their tag on it and use the original crate for shipping in order to get my $500.00 deposit. I also called and spoke to Don at APR prior to shipping, who clarified the fact that this was all I needed to do, and that the refund would take 60-90 days. After 3 months, I had not heard from APR so I called to inquire. At that time, Don then told me that, oh by the way, I would not be getting my refund because the heads had corrosion on them, and that it would cost $250. p/head to clean them $250. x 2 - $500. How convenient that their cleaning price costs exactly what my refund was to be! When I called and told Don at APR that nothing about corrosion was mentioned in their CORE deposit instructions, all he could say was ""I'm sorry"!. That's not all: when I contacted VISA, in writing and with copies of all my documentation to dispute the claim for me, they would not address it since more than 60 days had elapsed from time of purchase. I believe that APR knew all along that if they waited long enough to keep my money without contacting me, that I would havew no recourse with VISA. I also contacted the Better Business Bureau, who was useless with regard to the matter as well. APR Auto Co is a liar and a thief, AND I WOULD TELL EVERYONE I KNOW NOT TO EVER USE THEM FOR ANYTHING. |
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