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Published : February 27, 2009 |
Author : texashunter
Category : Sporting Goods | Total Views
: 93 | Unrated
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This is to inform you of my very difficult experience in working with Doc's Gun Shop. I would NOT recommend this place to ANYONE (unless you like being treated rudely and never quite knowing if you'll receive your service).
In January, 2007, I took some deer antlers to Doc's to be mounted. I was particularly anxious to get them back quickly as it was my first deer. I was told that it would take about 3 months. After 3 months, I called to check on the status of my antlers, only to be rudely informed that they should arrive some time soon. After 6 months, I called again and received a similar rude response. After 1 year, I tried again to no avail. They could not even tell me where my antlers were. Much to my dismay, I began to accept that I may never get my antlers back, filed a complaint, and did my best to forget about them.
Surprisingly, in February 2009, I received a call informing me that my antlers were in. Despite my excitement to get them back, I was very put off by the complete lack of concern about me as a customer. When I arrived, I asked for an explanation as to why it had taken more than 2 years for my service to be completed. There was no hint of apology or even an admission that there had indeed been an inexcusable delay in service. Rather, he angrily blew me off and told me he wasn't surprised because it normally takes 9 months and that it was pretty normal to take that long. (I'm not sure how a 3 month agreement, a 9 month normal, and a 26 month actual are all the same). Upon informing him that I found it inappropriate to be asked to pay full price in light of the circumstances, he threateningly told us to have our lawyer come talk to him if we had a problem with the cost.
The issue remains unresolved, but I wanted to let everyone know not to do business with Doc.
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