Ebay Complaints and Ebay Seller Feedback
I've been a Ebay member since 2000 and have a 100% Perfect feedback rating. I always noticed that there is a VERY small space for posting feedback in Ebays member Feedback area. In Ebay's feedback area, if you are unhappy with a seller and want to post the reason, there is just not enough room to post a detailed explanation.
So, I decided to post a small note on Ebay's Discussion Board to let other members know that they can post Seller Feedback or Buyer Feedback at BusinessReporter.net
Within 1 hour, I received a email from eBay's Moderation Team stating; "we are revoking all privileges for posting in eBay Discussion Boards, Chat Boards, and the Answer Center for an indefinite period of time. The specific reason is one or more violations of the following policy:
Using JavaScript or active code, making repetitive posts, or otherwise taking actions that interfere with site operations. For clarification of this policy, please visit this page: http://forums.ebay.com/db2/thread.jspa?
threadID=410492035"
How Beaurocratic!
MORE...
My wife makes her living selling stuff on eBay. Her feedback rating is 99.5 and her stars are 4.6 and above, out of a 5 being the highest. Even though she has such a high rating she received this notice from eBay advising her that her sales activity may be fully restricted or terminated.
Note the Beaurocratic tone of this letter...
Hello
To ensure that the eBay marketplace is a safe and reputable place to buy and sell, we're closely monitoring the level of buyer dissatisfaction generated by sellers and will place selling limits on individual accounts. eBay requires sellers to maintain minimum standards for buyer satisfaction.
Our records show that you have generated greater than 5 percent buyer dissatisfaction based on negative/neutral feedback, Item Not Received complaints and/or Detailed Seller Ratings in a rolling 30-day timeframe. This exceeds the minimum standard for buyer satisfaction. If your buyer satisfaction rate deteriorates at any time over the next 30 days, your sales activity will be fully restricted.
Buyer dissatisfaction may be caused by:
- Item not received
- Item significantly not as described
- Item shipped late or packaged poorly
- Inadequate communication with buyer throughout the transaction
What you should do now to improve your buyer satisfaction rate:
- Check your Seller Dashboard daily for new information regarding standing in Buyer Satisfaction and Trust and Safety policies
- Complete all open transactions
- View emails sent from eBay in My Messages
- Review your Detailed Seller Ratings (DSRs) for insights on the cause of buyer dissatisfaction
- Settle any open issues with your buyers. You can access disputes in the Dispute Console from My eBay. This includes offering refunds when appropriate.
- File Unpaid Item Claims for transactions that received no payment. To learn more about how to file Unpaid Item Claims please visit:
http://rebulk.ebay.com/ws/eBayISAPI.dll?CreateDispute&CreateDispute=&guest=1- Learn more about the Item Not Received or Significantly Not as Described Process by visiting the following page:
http://pages.ebay.com/help/tp/inr-snad-process.html
What happens next?
As mentioned previously, if your buyer satisfaction rate deteriorates at any time during the 30-day period, your sales activity will be fully restricted. While restricted, you would still be able to conclude completed transactions, resolve issues with your buyers and access email in My Messages. You will also be able to continue to buy items on eBay, but you will not be able to list new items.
Best practices for a positive buyer experience:
- Describe your item's condition clearly and accurately
- Show multiple original pictures of the item
- Package the item to ensure its safe delivery
- Clearly state shipping times to manage buyer expectations
- Proactively communicate with your buyers upon winning an auction, receipt of payment and shipment
- Reply to email and voicemail promptly and professionally
For more information about our Seller Non-Performance policy, please visit:
Thank you for your cooperation in this important matter.
Sincerely,
eBay Trust & Safety
It is rediculous how ebay "micro-manages" all aspectes of buying & selling on their site. eBay has Gotten too big and has too much power.
I've noticed posts all over the internet from other people who are really fed up with ebay... people who's accounts were suspended for no good reason, people who wants to SUE ebay and launch class action law suits against ebay.
If you've had ANY problems with Ebay or eBay sellers, you can post you complaint here at BusinessReporter.net
If you are an attorney who is interested in organizing a Class Lawsuit against eBay, please contact me by clicking my author link.
Business Reporter.net
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