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Published : December 26, 2007 |
Author : richro65
Category : Ebay |
Business Name : leatherbarn
Location : , UT
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: 120 | Rating :  
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I purchased a leather coat from ebay seller "leatherbarn" several months ago.
The coat arrived in a plastic mailing bag but soaking wet, and the belt was damaged with a large burn mark that was not mentioned in the description. The seller at first seemed apologetic about this issue and said that they would contact their shipper about a refund because they felt the shipper was at fault for the coat being wet.
I waited 3 weeks for further information and received none so I contacted the seller again and they said that they would contact the shipper again. 2 more weeks went by with no further response so I sent them another message through eBay. A week later I still hadn't gotten a response so I sent another one, and a few days later another one, and then another one. Finally I lost my patience and sent one final message warning them that if I did not hear from them in 24 hours that I would leave negative feedback and file a complaint through eBay. I received no response so I went ahead with the negative feedback. Amazingly it took this seller only hours to respond to that by retaliating with negative feedback on my account. This seller then had the nerve to request a mutual feedback withdrawal after sending me damaged merchandise and not making good on my refund. I did nothing wrong but they used negative feedback to try to bully me into withdrawing my feedback.
This seller delayed things so long, and I was far too patient with them that it went beyond the 60 day eBay dispute period and I was not able to file my dispute with them, nor PayPal. This seller's delay tactics worked to their advantage and left me stuck with a damaged coat.
This seller does a lot of business and has a lot of positive feedback but if you follow their negative feedback, you'll see a pattern showing that they do not make good on resolving negative issues when they arise. If you buy from them you might be in the majority that has a positive experience, but if you end up in the small percentage of those with bad experiences, don't expect them to resolve the problem. Buyer beware!
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