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A salesman approached us at our home claiming to be a representative of Dish Network/Direct TV (these companies are direct competitors and are not affiliated in anyway with each other. He never once mentioned Southern Skies Satellite and could not provide a business card (he claimed that he was new to the company and did not have cards printed yet). He was wearing a shirt with the Direct TV and Dish Network logos prominently displayed. He proposed an offer of Direct TV service bundled with Qwest High Speed Internet and phone service. We would receive a discounted rate on Direct TV service for a period of one year, free satellite installation, free phone and internet installation. To sweeten the deal, he also promised us a $100 American Express Gift Card, just for signing up.
We probed him for more information to make sure his offer was legitimate. We told him that Qwest has informed us that high speed internet service was not yet available in our area. He then got on the phone to "his contact at Qwest" and confirmed that service was now available. When we asked him about connectivity speed, he was unable to answer and nervously began calling his "Qwest contact" trying to get an answer. He said that the Qwest signal was far superior to Cox because it was not filtered through a repeater system and it came directly from Qwest. He seemed to have provided the answer we were looking for. The next day, installers from Southern Skies Satellite arrived to install our satellite equipment. They told us that Qwest would contact us in no more than five business days to set up our internet and phone lines. A week later, we still had not heard from Qwest.
We contacted Southern Skies and were met with disappointment. They apologized that we were misinformed by there contacts at Qwest, but service was indeed not available as previously promised. We asked them if the $100 American Express gift card was still going to be sent to us, they promised we would receive it after 30 days of service. 30 days came and went, no gift card. When we contacted Direct TV, they told us that they had no record of such an offer and suggested we call Southern Skies. Southern Skies denied they ever had such an offer and said we were misinformed or that we misunderstood. They apologized for the misunderstanding and said they would provide a check or a gift card for $100 and we would receive either in two weeks time.
Well… two weeks past and no check/gift card. After several attempts to contact, we filed a complaint with the Better Business Bureau of AZ. In our dialog with the BBB, Southern Skies denied any wrong doing and refused to resolve the matter. |
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