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We spent 2 years to launch a high end luxury magazine and contracted Imaging Bureau for our first print job for the magazine.
After paying over $10,000 for our order, the magazines were then shipped from
Texas to Florida (that we paid for) only to receive an order that turned out to
be a horrible print job.
Our story: We sent out 100 magazines to our advertisers. We then assembled
meetings and began to tie in our marketing and sales together, the following
week we were supposed to begin our sales and circulations. 1 week later as we
begin to circulate - the circulation director notices large INK BLOTCHES on
pages. WHITE CREASES on advertisers pages, CRINKLED PAGES within magazines, just completely NON PRESENTABLE magazines.
After going through some cartons we found out that nearly 4 out 5 magazines were
not presentable.
2,460magazines were complete garbage these were called "Filthy" prints.
1,886were embarrassing to circulate we called these "Dirty" prints.
The remainder were good quality.
87% were bad. BAD. BAD.
Our audit took nearly 10 days to count all the magazines in our shipment.
At a time when we were supposed to be having a great launch, and that was critical
for us to make sales, we ended up trying to understand how bad the situation
really was which lead us to do a RECALL of the magazines. We endured over
$32,0000 in damages.
I made a VLOG and delivered it to the CEO, Brian Walden and after he watched it
- he stated "Normally, whether right or wrong, I am willing to work with any
unhappy customer. Under the circumstances of your messages, I am not willing to
help you in any fashion. Many of your accusations are untrue....as we are fully documented also.
Furthermore....I will suggest that you use extreme caution when attempting
slanderous actions with a reputable multi-million dollar printing company"
I want EVERY SINGLE PERSON who pulls this review to LEARN FROM US and use this
story as a case study to make certain you get what you paid for - REGARDLESS, if
you tell the CEO you don't care about his power trips and egos, that at the end
of the day, the CUSTOMER IS ALWAYS RIGHT.
The CEO, Brian Walden, who had decided NOT TO TAKE any
responsibilities in this situation as of the date posted by this review.
CityQuartelryMediaGroup.co - Again Caveat Emptor which in Latin means:
BUYERS...BEWARE
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