United Bank Card

Re: Unauthorized charges to our account. It came to my attention early in November 2007 that United Bank Card had withdrawn money on October 9, 2007 from our commercial account. There was no supporting documents in our October statement from them regarding this charge. I called United Bank Card customer service at (800) 201-0461 regarding this charge and was shuffled around between departments until finally I got a rep named "Fanny" who after 20 minutes came up with an explanation that a fee debit had been refused by my bank. My bank had no record of a refusal and there was no cause as there was tens of thousands of dollars in the account. I have repeatedly asked United Bank Card for documentary evidence of a refused transaction and they have never been forthcoming. There is no transaction on their UBC statements either to match the money they took from the account on October 9, 2007. UBC refused to put the money back in my account in spite of the fact that they didn't even show the debit from our bank account on their own statement. As of that date November 9, 2007 my company quit processing credit cards with United Bank Card due to poor security or possible fraud on their part and no customer services of any kind. Today a collection agency called my office seeking $2375 in alleged debt. They have NEVER ONCE communicated with us regarding these matters nor sent any bill or requests. I am seeking a refund of any fees or charges taken from our accounts since October 9, 2007. I am having to resort to these reviews and complaints to government agencies as they are poorly regulated.

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