Since 2/07, when I first signed on for the triple play service with Verizon (phone/internet/cable), every bill has been wrong, of course in Verizon's favor. Trying to call customer service is a nightmare. The employees simply stonewalls you, doesn't try to correct the problem, and of course the time it takes to reach these unhelpful people is unbearable. I finally complained to the Better Business Bureau, which at least got me a response from a "customer service manager" and my bills were corrected temporarily. The problem has continued, though, and I have complained again to the BBB, the FCC, and the Division of Consumer Affairs. I will not overpay this massive company, who I am certain are not singling me out in overcharging.

 

Complain here to warn people from using Verizon, but don't give up and overpay. Complain to the BBB, the FCC and the DCA (and as suggested on this website - I'm going next to the State Attorney General's office). It seems Verizon doesn't care to hear one person's voice, so let's get together and make sure this policy is stopped.