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On May 21, 2006 my husband and I purchased a patio/deck table and five chairs from Watson's of Minneapolis. My husband, who is blind and disabled was with me discusssing the purchase with salesman, Mike O'Brien. Watson charged $50 for delivery and $50 for install. We told Mr. O'Brien that the set would have to go up 7 steps and out onto our deck. We were ok to pay an extra $50 for that service.
On May 26 the delivery truck came - with ONE person in it - the driver. He couldn't even get the set off the truck by himself. My daughter, who was caring for my husband, (she's 5' 4") had to assist him getting the set off the truck and hauling it to the deck. The elderly neighbors were quite amused. We were not!
I called Watson's Service Department and reached Emily - a VERY RUDE customer service person. She said they "don't install patio/deck furniture". I said "Then why did the salesman take our $50 and agree to "install" it?" She said she would have to discuss it with the salesman and abruptly hung up.
I tried for 2 days to reach Mike O'Brien - he was on a break, he was out of the building, and finally they told me he was no longer working at Watson's.
Emily called my house after that and said the salesman agreed we don't get a refund for the service that they didn't perform but we paid for.
This is NOT FAIR. We paid an extra $50 for that service and we want the money returned to us. It's difficult to believe that Watson's has such poor customer service. We, nor anyone we know will be going there again. |
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