TigerDirect will take your money ASAP, but is very slow to act when the customer is owed!

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Author : donnasasse
Published on : September 05, 2007
  
donnasasse's Profile and details
Just a hard-working, decent citizen and consumer who expects fair dealings with business.
It is noted that various consumer forums on the internet contain a number of complaints written on TigerDirect.com regarding their very slow process in making refunds and/or rebates and their tendency to goof on orders.  I am one more consumer who has been negatively impacted by this company.  Although there are a number of consumers who have reported problem-free experiences with TigerDirect (good for them), one cannot help but notice that those are the ones that had their orders processed correctly in the first place and thus were not placed in the position of having to deal with a return or waiting for TigerDirect to pay anything back that is owed to the customer.  The latter is where TigerDirect severely lacks in customer service.

I ordered a refurbished PREMIUM X-Box for my son's intended birthday gift.  What TigerDirect shipped was an X-Box Core Console (without hard drive).  When I contacted them, they admitted their error and issued an RMA for merchandise return.  Full credit to my credit card account was requested because time parameters were not feasible to wait for a replacement, and I had to make other last-minute arrangements to make the purchase through a local store.

I was initially advised by DigerDirect representatives to "allow 3 to 5 business days to process the return," and then "allow another 3 to 5 business days to process the refund."  As of the date of this report, TigerDirect received the returned merchandise 16 full business days ago (25 actual days) for which I have proof of UPS delivery.  Also as of today's date, my credit card account has STILL not been credited.

Have called TigerDirect Customer Service several times on this and keep getting stalled off with them saying only that the return is "in process."  They waited 10 full business days, AFTER documented proof of delivery and only AFTER I called them to check status, before they even STARTED processing the return.  And gee, when I first placed the order, they charged my credit card at rocket speed.

This is inexcusable, especially given the fact that the reason for having to make the return in the first place was due solely and completely to TigerDirect error.

This is not the first time that TigerDirect shipped incorrect merchandise to this customer.  It will be the last time since I will never again trust them with my business.  It is a shame how disreputably some merchants will deal with their customers and how selective they are with how fast they do things.  All TigerDirect has accomplished is to run off yet one more customer.