Source :
Author : davodavo
Published on : June 06, 2008
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I regret having given them any money. Don't make the same mistake
Specific issues -- please use google to find wide confirmation of these patterns over years!
- I bought their deluxe extended warranty
- promised transmission in 7-10 days.
- couldn't find transmission to ship it
- later claimed that the transmission was in dyno-test
- later claimed they had to re-rebuild it
- eventually shipped a defective transmission, plus it wasn't even the right one for my car
- their delay cost me an extra $400 in car rental
- they authorized warranty repair of transmission
- whoops: transmission didn't work much better than the old one...but it seemed to me they didn't know how to do any better
- tried to ship old transmission back to them for my $750 core exchange refund
- they "couldn't find" a shipping authorization form for a week. they didn't seem to want me to ship it back
- finally, they let me ship it back
- they didn't respond to dozens of phone calls and emails
- they initially denied having received the core
- I filed a protest with my credit card dispute organization
- Phoenix gave the credit card company lots of misleading and erroneous info, confusing / delaying the process
- eventually they admitted to having received the transmission, but WHOOPS, it couldn't be rebuilt (so sorry!)
---->> the transmission I sent them was nearly as functional as the one they sent me after rebuilding. All forward gears had been running properly, no noise, no rough shifting, no slippage. Their claim was that the "overdrive set" was destroyed so the tranny couldn't be rebuilt. In fact, the overdrive set and everything else they claimed was un-rebuildable were fully functional. My mechanic wrote a letter attesting to this.
- they never paid the transmission core exchange fee. time ran out with the credit card dispute.
- they also refused to pay the warranty coverage for the work I had done. note that they only would be paying $260 out of a $750 charge.
Bottom line, this "$1200" transmission ended up costing me over $3500 in direct and consequential damages, all for a tranny that now doesn't shift properly and makes noise.
I'm sorry I ever thought of doing business with this company.